Shop Policies

 

Overview

Hi! I'm Carolinethe CYG Merch Maven! I'll be shipping out orders and answering all shop-related inquiries. As the CYG shop is a one-woman show, please be mindful of our shop policies and turn-around time on orders (see below). 

Have questions / thoughts / concerns about a product or your order? Email me at cygmerch@gmail.com and I'll be back in touch as soon as possible.  


Shipping

Total shipping fees for domestic orders are calculated by weight. All orders are shipped USPS (First-Class and Priority Mail) and tracking information will be provided once order is shipped. Please note that all orders are processed and shipped on Saturday. 

Sales tax will be applied for customers in California and Texas.

We do ship internationally, but please note that at this time we’re unable to provide tracking information for international orders. Most international orders should arrive within 10 business days of being shipped USPS First-Class Mail International. We are not responsible for any custom fees that may apply. 


Returns

All sales are final. Please don’t hesitate to get in touch with any questions about our products before placing your order. Email Caroline at cygmerch@gmail.com.

If an item arrives damaged, we’re happy to replace it. Send us an email with your original order number and description of the damage for further instructions.